Customizable and InNOVATIVE Solutions
We use a suite of customized and integrated applications to ensure secure and efficient processes. Some of the applications that we use include Microsoft Dynamics CRM 2011 (CRM), Microsoft Office SharePoint Server 2010 (SharePoint) and best-of-breed translation memory tools for translation project management. Each application is based on the Microsoft .NET Framework and web technologies consisting of IIS, ASP.NET, SQL Server and Windows Workflow Foundation.
Our Client Relationship Management (CRM) system serves as the foundation for front and back office application, managing a project from the initial quote to the final delivery. The CRM application maintains our ISO 9001:2008, ISO 13485:2003 and iso 17100:2015 certified Quality Management System by enforcing the necessary ISO inspections, and uses workflows and notifications to maintain the project's timeline and schedule.
Our translation memory asset tool is the central platform for all corporate language resources and translation processes. It includes a translation management and a terminology system along with tools for efficient project and workflow management. Project managers, translators, editors and reviewers work in a single, uniform environment enabling a seamless integration of functionality and collaboration.
SharePoint is used as the platform for document management, maintaining the original and final versions of a translated document, as well as our training record management system. SharePoint also serves as the document archive and maintains multiple versions of the completed document using change management and version history.
These technologies are brought together and are provided to you as one simple and cohesive solution called myCTi. Our customizable and user-friendly myCTi Translation Management System (TMS) serves as a tool for fostering seamless translation requests, translation project tracking, searchable document repositories, business intelligence reporting and communicating translation best practices.