QUALITY AND PERFORMANCE
To provide the highest quality translation and linguistic validation solutions, we have implemented an ISO 9001:2008, ISO 13485:2003 and iso 17100:2015 Quality Management System (QMS) that codifies and governs virtually all procedures performed internally. Our QMS acts as the foundation for delivering translations of unparalleled quality while measuring and monitoring the effectiveness of all key business and production processes through the use of Key Performance Indicators (KPIs).
These KPIs are clearly identified within our QMS, and are collected and stored real-time within our Customer Relationship Management system (CRM). CRM not only maintains the integrity of the data, but allows for real-time monitoring of KPIs through the use of customized dashboards. Key personnel can generate monthly reports for trend analysis and YTD statistics, which are meticulously reviewed as part of our monthly Management Review Process. Our QMS is internally audited quarterly for compliance and annually for certification. Copies of our certificates can be obtained here: iso 9001:2008, iso 13485:2003 and iso 17100:2015.
We are always seeking ways to improve our processes. That’s why we leverage the key elements of our QMS to monitor performance and drive continual improvement. We value your feedback and encourage you to provide us with suggestions.